Customer (on the phone): Do you have The Vampire Diaries: Midnight? It came out yesterday.
Bookseller: Let me check. (Looks it up in the computer.) No, I'm sorry, we haven't gotten our stock of that title yet. (Checks the status of the title at other stores.) Our other stores in the area haven't received it yet either.
Customer: But it came out yesterday. It says the release date is March 15th on your website.
Bookseller: That's true. Unfortunately it hasn't been shipped to us yet. I'm really sorry about that.
Customer: But it came out yesterday. Why don't you have it?
Now, folks, I'm trying to be very circumspect with my customers on the subject of why we don't have new titles. I want the stuff, my store looks terrible when we're missing new releases, and, well, it's just embarrassing.
Bookseller: Um, some of our vendors aren't shipping in as timely a fashion as we'd like since our company filed for Chapter 11 last month. I am truly sorry, but we just don't get some of the new releases when they come out.
Customer: This book came out yesterday, I don't understand why you don't have it.
Is she really going to make me say it outright, in so many words? I think she is, but I'll give it one more try.
Bookseller: I know. I don't really get it either, but I truly am sorry because I want you to get your book, and, to be honest, I want to have it to sell.
Customer: You never have anything new anymore. Why not?
Bookseller (deep metaphorical breath): Once again, I'm sorry. But here's the deal: The company isn't paying its bill and the vendors aren't shipping product to us. I'm sorry, it's embarrassing to me, but there's not a thing I can do about it.
Customer: That's why I don't like to come to your store. Your staff is always so rude.
1 month ago